Articles
46 imported KB articles.
Email Statuses in In Progress and Completed Campaigns
Understand email delivery statuses in active and completed campaigns, including temporary and permanent failures.
What to Do If You Receive Emails from Mailer-Daemon
Understand Mailer-Daemon delivery failure messages, why they arrive, and what they reveal about undelivered emails.
API Statistics
Learn how to view API key statistics, filter sends, and analyze opens, clicks, delivery errors, unsubscribes, complaints, and send history.
How to Create API Key
Learn how to generate an API key in EmailMassivo, choose a verified domain, configure permissions, and start using the key for sending.
How to Get Started with SMTP
Set up SMTP sending with EmailMassivo, get connection credentials, configure your domain, and send transactional emails.
How to create and run an A/B Test
Set up an A/B test campaign, compare subject lines and preheaders, choose a winner, and send the best-performing version.
Before you start
Prepare your first campaign by setting up a sender domain, importing contacts, and choosing or creating an email template.
Email Campaign Statuses
Understand campaign statuses from draft and review to scheduled, sending, completed, rejected, paused, and stopped.
Campaign with Attachment
Add files to an email campaign and review attachment limits, size restrictions, and prohibited file formats before sending.
How to Create Your First Campaign in EmailMassivo
Create your first EmailMassivo campaign by setting sender details, choosing recipients, adding content, and scheduling delivery.
Working with Folders in Campaigns
Folders in Campaigns
How to send campaigns from a new domain so everything goes well
Learn how to warm up a new domain, build sender reputation gradually, and send campaigns safely without harming deliverability.
Automatic Resend to Non-Openers
Set up automatic resend to subscribers who did not open the main campaign and improve reach without extra manual sends.
How to Create a Scheduled Campaign
Schedule an email campaign for a future date and time, choose timezone settings, and plan resend to non-openers.
Adding UTM Tags to Campaign
Add UTM tags to EmailMassivo campaign links to track traffic sources, channels, campaign names, and conversion results.
How to Make Sure There Are No Non-Existent Addresses in the Contacts Base
Improve contact list quality by finding typos, removing inactive addresses, and reducing bounces that hurt deliverability.
How to Create a Contacts List
Create a contacts list, add recipients to it, use lists in campaigns, and review list statistics and contact availability.
How to create and use contact segments
Create contact segments to group subscribers by shared criteria and send more relevant, targeted email campaigns.
Contact Statuses
Understand contact statuses, including who can receive campaigns and why some contacts become unavailable for sending.
How to Increase Open Rate
Increase email open rate with clearer subject lines, personalization, testing, and a clean subscriber base.
SendPulse Contact Transfer
Learn how to automatically transfer contact lists from SendPulse to EmailMassivo without downloading files manually.
Subscription Form
Create a subscription form in EmailMassivo, connect it to a contact list, edit the fields, and embed it on your website.
How to Clean Contact List from Unavailable Addresses
Clean contact lists in EmailMassivo by verifying contacts and removing unavailable, unsubscribed, and complained addresses.
How to Upload Unsubscribed Contacts
Upload or enter unsubscribed contacts in EmailMassivo so these addresses are excluded from future campaigns.
How to Upload Contacts for Campaigns
Upload contacts to EmailMassivo from TXT, CSV, XLS, or XLSX files, add them manually, and assign them to campaign lists.
Variables and campaign personalization
Learn how to use variables to personalize campaigns with recipient names, company data, custom fields, and dynamic email content.
If Your Domain Registrar Doesn't Accept Records Longer Than 225 Characters
Learn how to split a long DKIM record into quoted parts when your domain registrar limits DNS record values to 225 characters.
How to Add a DKIM Record
Add a DKIM record to your domain DNS to verify sender identity and protect email content from changes during delivery.
How to Add a DMARC Record
Add a DMARC record to your domain DNS to improve email authentication and help prevent spoofed messages.
Domain verification for email campaigns
Verify your sending domain by adding DKIM, SPF, and DMARC TXT records in your DNS provider settings.
How to Create Email on Your Domain in Google Service
Set up email on your domain in Google by verifying DNS ownership, configuring MX records, and adding SPF and DKIM.
How to Add a Campaign Sender
Add a campaign sender by verifying your domain, creating an address, and confirming it before using it in campaigns.
How to Add a SPF Record
Learn how to add or update an SPF record in your domain DNS so EmailMassivo can send mail on your behalf.
How to Create Your Own Template With Email Builder
Create email templates with the block builder, choose gallery templates, or add your own HTML for future campaigns.
How to Create a Custom HTML Template
Upload and edit a custom HTML email template, add personalization and unsubscribe links, then test it before sending.
How to Add an Unsubscribe Link to an Email
Add an unsubscribe link to EmailMassivo emails in the block editor or HTML so recipients can opt out correctly.
Checklist before launching a campaign
Use this checklist before launching a campaign: contact quality, verified domain and sender, unsubscribe link, error-free template, and warm-up volume.
Email API Documentation
Use the EmailMassivo Email API documentation to create an API key, send test emails correctly, and work with API requests safely.
Help Center
Browse EmailMassivo Help Center topics, including quick start guides, campaigns, templates, contacts, domains, API, and billing.
Webhook Documentation
Learn what webhooks are, how to configure them in EmailMassivo, and how to receive event notifications from the platform.
Email Campaign Moderation
Learn when campaigns go to moderation, what support checks, and how to respond if your contact base needs confirmation.
How to Get Your Email Campaign Approved
Prepare campaigns for moderation by keeping content compliant, confirming contacts, and following EmailMassivo approval rules.
Contact Balance
Learn how contact balance works, how plan limits apply during a paid period, and how the limit resets after renewal.
Step 1: Add and Verify Your Domain
Start with EmailMassivo by adding and verifying your corporate domain, configuring DNS records, sender, and PostMaster registration.
Step 2: Upload Your Email Address Database
Upload Your Email Address Database
Step 3: Create and Send Your First Campaign
Create your first EmailMassivo campaign by choosing a template, configuring content and recipients, then sending or scheduling it.