Uploading Contacts from File

  1. Prepare a file in TXT, CSV, XLS, or XLSX format. In text files, list each client on a new line, separate variables with commas, tabs, or semicolons. In spreadsheets, place data in columns.
  2. If uploading phone numbers, write them in international format +XXXYYYYYYYYY, where XXX is the country code.
  3. Click "Import Contacts" and select the file. You can click on the "Upload or drag file" area or drag the document with your mouse.

  1. Specify an existing list or create a new one via the "Create List" option.

  2. After selecting the file and list, click "Continue".

Uploading Contacts Manually

  1. At the import stage, select the "Manually" method.
  2. In the "Upload Contacts" field add emails — one per line. If needed add additional variables after the email, separated by commas.
  3. Select the list where the contacts will be placed.

Adding to Lists

Lists help segment your audience and analyze statistics. During import, be sure to specify a destination list or create a new one if you're working with a new group of subscribers.

Data Mapping

Variables are additional information about contacts (name, position, company, phone, etc.) used for personalization.

  1. At the mapping stage, click the arrow in the top cell of each column.
  2. Select an existing variable or create a new one.
  3. Click "Import Contacts".

If you leave the value as "Ignore", data from this column will not be loaded. You must select at least one field: email or phone. Without them, import is not possible.

Updating Existing Contacts

When reloading the database, enable the "Update variable values for existing contacts" option to:

  • update position, company, phone;
  • add new variables to already existing records.

After import, the contact data will be replaced with new values.

Import History

In the history section, you will see:

  • import date and time;
  • number of new and updated contacts;
  • errors that occurred during upload.

Check the history to make sure the database has been updated correctly, and proceed to creating a campaign.